18 days old

Customer Service Representative - Midland, MI

Kelly Services
Midland, MI 48670
Kelly Services is seeking candidates for a full time Customer Service Representative role with an industry leading, Fortune 500, global, chemical manufacturing company, in Midland, MI.

Job Description:

Acts as the interface between customers and the business value chain partners to deliver exceptional service to our customers and drive profitability. Provides solutions to the customer while managing operational needs and collaborating closely with functional partners (Manufacturing, Marketing & Sales, Supply Chain, etc.) to meet company objectives.

Primary Responsibilities:

+ Execute the order entry process and manage the order fulfillment process for a given business or group of businesses and customers

+ Maintain a thorough knowledge of the businesses products, businesses, applications, and service offerings

+ Strengthen customer intimacy by developing solid relationships, understanding customer needs and gathering market intelligence

+ Coordinate activity at assigned customer accounts, proactively address issues and implement solutions

+ Maintain service levels according to business prioritization

+ Coordinate activity at assigned customer accounts, proactively address issues and implement solutions

Preferred Qualifications:

+ SAP experience or other related technology and systems

+ Proficiency with Microsoft Office applications

+ Strong written and verbal communication skills

+ Exceptional interpersonal skills with the ability to be versatile and flexible

+ The ability to manage conflicting priorities, prioritizing both customer and company requirements while acting in a professional manner

+ Possess the confidence and ability to proactively address customer issues, business requirements and identify areas for improvement

+ Must have strong, mature teamwork skills and a desire to work within a team environment


+ A Bachelor's degree is required or relevant military experience at an E6 rank/Petty Officer 2nd Class or higher.

A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Please contact recruiter Lindsay Pittwood with questions, concerns, or email applications at

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-12 Expires: 2021-03-15

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Customer Service Representative - Midland, MI

Kelly Services
Midland, MI 48670

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