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28 days old

Customer Service Representative

Kelly Services
Milan, IL 61264
**Customer Service Representative- Milan, IL**



Kelly Services is currently recruiting for a full-time Customer Service Representative position for our client, John Deere, one of the worlds leading equipment and manufacturing companies, at their location in Milan, IL.



**Pay rate:** $15.06/hour



**Schedule:** This is a full-time, 1st shift position



**Note:** This position is remote until the work site opens back up.



**Primary Responsibilities and Duties:**




+ Support dealers daily by phone, email and written communication

+ Consider approval for all miscellaneous debits and credits such as price queries, shipping errors, etc.

+ Analyze and release daily returns for North America dealers

+ Analyze and authorize monthly surplus returns

+ Review and credit monthly surplus returns upon warehouse receipt

+ Determine appropriate issuance of handling fee for return goods

+ Provide cross functional support to warehouse operations teams

+ Provide tracking and tracing for all orders shipped from John Deere or a supplier.

+ Investigate overage and shortage claims using various methods, such as, pick trip review and calling all dealers on that same trip

+ Communicate with carriers and outside suppliers to obtain tracking and invoice information

+ Considers approval for all miscellaneous debits and credits such as price queries, shipping errors, etc.

+ Provide cross functional support to warehouse operations teams.



**Requirements:**




+ Proficient in MS Office Suite

+ Excellent written and oral communication skills

+ Experience working in customer service

+ Strong negotiation, communication and listening skills

+ Ability to work with many contacts to get information and results in a timely manner

+ Enjoy working in a fast-paced environment

+ Ability to handle difficult customer experiences skillfully

+ Experience working within a team environment

+ Strong organizational and planning skills



**Term of Assignment:**




+ September 28th, 2020 to October 31st, 2021, with a possibility of an extension depending on performance and needs of the client



**Important information:**



This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at krir349@kellyservices.com .




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-09-30 Expires: 2020-10-31

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Customer Service Representative

Kelly Services
Milan, IL 61264

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