JobWatch

16 days old

Customer Service Representative

Kelly Services
Minneapolis, MN 55405
**Your next good thing is right here.** At Kelly Professional & Industrial, we are all about helping you discover whats next in your career. And we just so happen to be seeking several **Call Center Customer Service Representative** to work at **an industry leading** **Healthcare Dental Insurance company** in **Minneapolis/ST Paul area** . If this sounds like the right fit for you, read on and apply!


**This position is initially Working From Home and then Working at the Company Job Site in Colorado Springs, CO. Seeking individuals who are self-starters and can work independently with minimal direct supervision.**


**Why you should apply to be a** **Call Center Customer Service Rep:**


+ Pay Rate: $18.25 per hour

+ Project Job Starting on May 3 rd through August 31 st.

+ Flexible to work any 8 shift between 6:00 AM and 7:00 PM Monday through Friday NO Weekends!

+ It's a great opportunity to get your foot in the door and gain valuable experience

+ Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/


**Whats a typical day as a** **Call Center Customer Service Rep?** **Youll be:**


+ Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

+ Analyzes problems and provides information/solutions.

+ Documents information, activities, and changes in the computer database.

+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

+ Researches and analyzes data to address operational challenges and customer service issues.

+ Provides external and internal customers with requested information.

+ Receives and places follow-up telephone calls and e-mails to answer customer questions that are routine in nature.

+ Uses computerized systems for tracking, information gathering and troubleshooting.

+ Seeks, understands, and responds to the needs and expectations of internal and external customers.

+ Required to meet department goals.


**This job might be an outstanding fit if you:**


+ Possess a HS Diploma or GED

+ 1 year of experience as a Call Center Rep

+ Healthcare Insurance experience preferred but not required

+ Excellent Customer Service skills

+ Strong computer skills with dual monitor experience

+ Multi-tasking, attention to detail and organizational skills


**What happens next**

Once you apply, you will proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, you are still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what we are all about, so lets get to work. Apply to be a **Call Center Customer Service Rep** today!


****Important information:** This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the **SUBMIT RESUME** button below.


**\#VN2021**


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-26 Expires: 2021-04-26

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Customer Service Representative

Kelly Services
Minneapolis, MN 55405

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