26 days old

Customer Service Representative

Kelly Services
Modesto, CA 95357
Kelly Services is currently hiring for a Customer Service Representative with one of our top clients in Modesto CA; E & J Gallo Winery. This is an excellent opportunity to get your foot in the door with a large, family owned company that values it's employees and provides stellar opportunities for growth. Qualified candidates would have experience in the following:

**Job Duties/Responsibilities:**

Engages in consumer contact through inbound calls, email, various social media sites (e.g. Facebook, Instagram, Twitter) and other consumer communication platforms (e.g. weblogs, chat, and text within prescribed department guidelines etc.).

+ Supports the development of consumer satisfaction and loyalty by answering questions and addressing consumer issues in a timely manner.

+ Maintains legal compliance in all consumer communications.

+ Receives and processes communications from consumers; replies to communications in an efficient and timely manner as determined by company policy and department performance standards.

+ Executes an automated system to print, collate, and mail consumer correspondence.

+ Works with the onsite rebate staff and third party resources to expedite processing of consumer submissions for rebates, money back offers, coupons and promotional items.

+ Participates in job related events and frequent training to maintain a high level of product and corporate knowledge regarding consumer issues, our products, corporate and community programs, tasting room activities, and public relations events.

+ Stays current on leading industry issues that affect consumers (social media trends, nutrition, ingredients labeling, and advertising requirements).

+ As a part of continual product training, required to taste wine and other alcohol beverages.

+ Continually works to develop and maintain product knowledge to effectively communicate with consumers and portray brand and product attributes and positioning as defined by marketing.

+ Maintains satisfactory attendance, to include timeliness.

+ Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations.

+ This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.


**Pay:** $17.50/hr

**Schedule:** Monday-Friday 8am-5pm

**Term:** Contract 3-6 months (With possibiltiy to be extended or hired permanently)


+ High school diploma or GED from an accredited institution is required

+ **2-3 years minumum of call center experience**

+ Required to see, taste, and smell wine and perform wine tastings as part of job functions.

+ Required to be 21 years of age or older.

+ Bachelors Degree plus 2 years of social community management/customer service **_prefered but not required_**

Please note - this position is being recruited by a remote Kelly office, not your local branch office.

If you meet the qualifications and feel like you'd be a great fit, please apply here ONLINE.

A Recruiter will contact you if being considered.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-06-12 Expires: 2020-07-16

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Customer Service Representative

Kelly Services
Modesto, CA 95357

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