JobWatch

28 days old

Customer Service Representative

Kelly Services
Monterey Park, CA 91756
Kelly Services is currently recruiting for Call Center / Customer Service Representatives for our client, a leading healthcare company based out of Monterey Park, CA to start in June 2021. This is an exciting opportunity to work for a leading healthcare provider and to work from home! Please note all candidates must live in California.


**Day to Day Responsibilities of this Position and Description of Project:**


This position will be in support member outreach for care gap closure. Individuals will make outbound calls to members and discuss individual care gaps according to script provided. Provide scheduling assistance and utilization of translation services if applicable. Individuals must communicate clearly and effectively with persuasion to schedule appointments with the members assigned provider to complete services. Document call outcomes, calendar appointments and follow-up with reminder call to members for scheduled appointments. Resolve issues or barriers to member care and research provider networks for available providers when applicable.


**Required Skills:**


+ 1-3 years of customer service or call center experience

+ Excellent customer service and phone skills

+ Must be proficient in computers and conducting most/all work activities on computer only with strong Excel and Research skills

+ Strong attention to detail and accuracy is essential

+ Follow instructions and clear documenting skills

+ Strong verbal and written communication skills

+ Attention to detail, customer service skills and interpersonal skills.

+ Ability to work independently, manage ones time and think outside of the box.

+ Ability to accurately document and record customer/client information.

+ Desired experience: Customer service, office assistant, clerical, member or provider outreach, provider relations


**Education/Experience:**

High school diploma or GED required.


**Length of contract:**

6 month contract opportunity with a potential to extend


**Hours:**

8:00am-4:30pm or 8:30am-5pm


**Location:**


Remote-work from home


High speed internet required with the ability to direct connect into a modem.


**Important information:**


This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position to this job post or to Recruiters email at matthsy@kellyservices.com.


\#TJP2021_PNI


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-24 Expires: 2021-06-24

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Customer Service Representative

Kelly Services
Monterey Park, CA 91756

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