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Customer Service Representative

Kelly Services

Nashville, TN
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US249BJU_BH1431051

Location: Nashville, TN, 37230, USA

Description **Customer Service Advocate**

Kelly Services is currently seeking a **Customer Service Advocate** with one of our top clients in Nashville, TN. As a **Customer Service Advocate** you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.

**Date Start:** ASAP

**Address:** 530 Great Circle Road, Nashville, TN

**Schedule:** Monday - Friday 8am until 6pm

**Pay Rate:** $12.76 per hour (paid weekly)

**Have Questions? Chat with me here!**

In this pivotal role, **Customer Service Advocate** respond to complex inquiries regarding benefits, billing, eligibility, coverage and other related information and provide solutions for customers, clients and health care professional via phone and email.

**Customer Service Rep responds to customer, health care professional and client inquiries primarily regarding:**

+ Eligibility to receive benefits associated with their individual or company sponsored health insurance plan
+ Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care
+ Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures
+ Finding an in-network primary care or specialist doctor in a geographical area or specialty
+ Education on disease management programs and healthy living programs personalized to the customer s medical condition or health improvement goals.
**Customer Service Advocates are measured on** :

+ Direct feedback from customer and health care professionals via post call surveys, which include:
+ The ability of the customer service associate to resolve their inquiry
+ Their satisfaction with the overall experience while they spoke with the associate
+ The level of effort that the customer experienced in resolving their inquiry
+ Internal quality assessments that measure how accurately and efficiently the customer service associate responded to the inquiry

+ Bilingual - Spanish/English, Written and Verbal communication
+ Customer Focused a genuine desire to help people
+ Problem solver understand issues and enjoy solving them
+ Active listener, with the ability to provide confident responses
+ Effective user of tools including knowledge management tools and resources
+ Able to manage real-time inquiries while keeping track of and responding to commitments to follow-up with customer inquiries
+ Collaborator enjoys working with co-workers across different functional areas
+ Professional and tactful able to respond to and calm a situation
+ Able to offer options and educate customers when appropriate
+ 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
+ Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
**Have Questions? Chat with me here!**

**Why Kelly?**

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Group-rate insurance options available immediately upon hire*
+ Weekly pay and service bonus plans
**If you are interested in this position please include a copy of your resume and email me at** **** **or contact me directly at (630) 424-3689.**

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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