27 days old

Customer Service Representative

Kelly Services
Nashville, TN 37230
**Customer Service Representative Nashville**

**Your next good thing is right here.** At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking Customer Service Reps (Customer Order Management Analyst) to work at an industry-leading manufacturing company in Nashville, TN. If this sounds like the right fit for you, read on and apply!

**Why you should apply to be a Customer Orders Management Analyst/CSR:**

**Title:** Customer Order Management Analyst (CSR)

**Location:** Nashville (37214) *after training will work from home until it is safe to return to the office

**Pay:** $18.75 hr.

**Hours:** M-F between the hours of 7am-6pm (8-hour shift); training will be M-F 8am-5pm (onsite)

**Duration:** long term

**Job Description:** Act as the single-point-of-contact for assigned customer accounts; managing the entire order life cycle to ensure orders are processed on time.

**Whats a typical day as a Customer Orders Management Analyst/CSR? Youll be:**

**Job Responsibilities:**

+ Responsible for assigned customer accounts for the entire order life cycle (from new customer set-up, order entry/modification, escalations; responsibilities might include logistics management) to ensure orders are shipped to agreed deadline.

+ Act as the single-point-of-contact to Cummins' customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders; providing accurate documentation and continual communication to customer throughout the process.

+ Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.

+ Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.

+ Maintain accurate records of all internal and external interactions in the appropriate database/system.

+ Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.

+ Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues; submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.

+ Knowledge of Quality Management Systems.

+ Support Supervisor with hosting customer visits at local facility.

+ Prepare and distribute standard and customized internal and customer reports.

+ Understand Customer Order Management policies, procedures and metrics.

+ Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.

+ Participate in/lead process improvement projects.

+ Take inbound phone calls as needed

**This job might be an outstanding fit if you:**

**Job Requirements:**

+ Minimum of a high school diploma is required a college degree is preferred.

+ Some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field. All new hires go through the same training as full-time analysts do.

+ Proficiency with MS Excel is required.

+ Experience and/or exposure to Oracle - preferred.

+ Ability to work in/between different systems

+ Strong verbal and written communication skills

+ Comfortable managing own time

**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Orders Management Analyst today!

**Apply now for immediate consideration!**

**_Please do not contact your local Kelly branch office as they are not filling this position._**

**As a Kelly employee, youll have access to world-class perks, including:**

+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ Group insurance options*

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Transportation Spending Accounts

*Offered and administered by EnrollVB. These plans are not sponsored by Kelly Services.


**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-14 Expires: 2021-05-15

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Customer Service Representative

Kelly Services
Nashville, TN 37230

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