26 days old


Kelly Services
Lynn, MA 01903
**Job Description**

Are you an experienced Customer Service Representative looking for a permanent position with a fantastic company with great company benefits? We are seeking an experienced Customer Service Representative for our client in Lynn, MA!! This is a full time, 1st shift, permanent position for the right candidate. The CSR will provide exemplary customer service to both our clients' internal teams and customers. Must have great written and verbal communication skills, have a great attitude and work well individually and within a team environment. Must have 3 years experience in a Customer Service environment.


Work directly with customers and sales team to share accurate information

Effectively resolve customer inquiries

Assist in educating customers and executing Kettle Cuisines terms and conditions

Process orders promptly and efficiently

Respond to any major service disruptions and provide direction and support

Collaborate with all levels/departments representing the voice of the customer


Data Entry- process up to 100 + orders daily

EDI processing and customer set up

Corroborate correct and updated pricing with accounting and sales team

Send order updates and confirmations

Assist carriers with receiving issues

Order tracking

Short lead Support and processing

Work with QA, carrier and sales to ensure proper TTR handling

Process purchase order recovery

Communicate to customer any order changes, including shorts and date changes

Assist in Salesforce Training

Conduct outbound courtesy calls

Demonstrate commitment to accuracy

Works independently to prioritize and process orders

Perform follow up to ensure customer satisfaction via phone and email

Create a positive atmosphere of professionalism and support.

Comfortable working on multiple tasks calmly and efficiently in a busy work environment


Minimum of 3 years of experience in customer service and/or food industry

Demonstrated excellence in driving consistently strong profitable sales growth

Salesforce or CRM experience

Experienced working with Ross or other ERP systems

Excellent prioritization and planning skills

Exemplary written and verbal communication and presentation skills

Strong Microsoft Office skills, including Excel and Word

Financial and business acumen


This is a direct hire position for the right candidate!


Please apply now for immediate consideration to or call/text to 802-417-6887

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-18 Expires: 2019-12-19

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Kelly Services
Lynn, MA 01903

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