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11 days old

Customer Service Representative

Kelly Services
New Berlin, WI 53151
Looking to gain experience and knowledge within the **Manufacturing Industry** ? We have a great opportunity for you with our growing client in _New Berlin, WI_ . Our client will train you to be a **Customer Service Representative** and give you the opportunity to grow with them while offering promotional opportunities to skyrocket your career!


This is a direct hire **Customer Service Representative** position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire.


**Benefits** :


+ Health, Vision, and Dental Insurance

+ HSA + FSA

+ 401(k) matching

+ TeleMedicine

+ Vacation Package

+ EAP + so much more!


**Shifts Available:**


+ 1st shift: Mon-Fri | 7:30am-4:30pm


**Wage as a Customer Service Representative :**


+ $20 - $24/hr


**Interested in learning more about our client?**

This company is privately held and designs and manufactures comprehensive lines of auxiliary products for the plastics processing industry. They maintain an expansive product line, which includes size reduction equipment (granulators and shredders), material conveying equipment, metering and blending devices, heat exchangers (mold temperature control units and chillers), drying systems, and presses.


**Position Information:**


+ Field incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner

+ Issue Returned Material Authorizations and track RMA activity within the facility as necessary

+ Conduct the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers specific models

+ Use the companys Materials Resource Planning (MRP) system to generate quotes for every parts order

+ Follow up on all open quotes to pursue potential parts sales, and record reasons for unconverted quotes

+ Provide answers to simple technical questions from customers regarding products & parts


**What kind of experience do you need to succeed?:**


+ Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred

+ 1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program

+ **1-3 years of experience processing parts orders and RMAs**

+ **Experience with reading and analyzing engineering bills of material**

+ Experience with computer MRP/ERP programs in addition to Microsoft Office Suite

+ Experience working directly with customers to develop and maintain positive customer relationships


Click APPLY NOW for immediate consideration for this **Customer Service Representative** role in New Berlin, WI. We look forward to connecting with you!


\#CB

\#P2


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-23 Expires: 2022-10-24

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Customer Service Representative

Kelly Services
New Berlin, WI 53151

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