CenterWatch

10 days old

Customer Service Representative

Kelly Services
Northlake, IL 60164
**Job Description**


RESPONSIBILITIES

- Qualify prospects/leads to determine customer needs, offer suggestive sales of products, programs and promotions.

- Complete new account set-up, perform account maintenance for existing customers, update and verify customer information for order accuracy.

- Enter orders via phone, email, and fax for house or regional customers. Verify orders for accuracy. Determine lead times and freight methods to ensure timely arrival based on customer needs.

- Generate new and repeat sales for assigned accounts by providing product and technical information in a timely manner. Recommend solutions to meet customer expectation.

- Interact with customers, primarily via telephone and email; research and resolve issues.

- Track shipments, file freight claims for damaged packages and lost shipments.

- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

- Contact customers according to determined scheduled to generate orders.

- Participate and assist with various department projects (i.e. surveys, sales blitz, lead generation, etc)

- Provide exceptional customer service and timely follow-up

- Communicate clearly and precisely with customer sin written and verbal form.

- Participate in proactive team efforts to achieve departmental and company goals.

- Maintain a professional demeanor at all times, treat coworkers with courtesy and respect at all times.

- Other duties as assigned.


**Requirements**


- 2-5 years of successful phone Customer Service experience required - wholesale experience preferred

- Extensive computer and order entry experience

- Experience in coffee industry or another specialty food product (nice, but not required)

- College Degree is a plus


- Accuracy and attention to detail

- Demonstrate interpersonal skills and positive attitude

- Accurate keyboarding and math skills

- Team oriented problem solver who takes ownership of their work

- Excellent communication skills, verbal and written and strong customer

service skills.

- Self-motivated individual with the ability to work under minimal supervision

- Ability to multi-task


**Why Kelly** **** **?**


At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.




**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
Posted: 2019-08-09 Expires: 2019-09-09

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Customer Service Representative

Kelly Services
Northlake, IL 60164

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