20 days old

Customer Service Representative

Kelly Services
Northlake, IL 60164
**Job Description**


- Qualify prospects/leads to determine customer needs, offer suggestive sales of products, programs and promotions.

- Complete new account set-up, perform account maintenance for existing customers, update and verify customer information for order accuracy.

- Enter orders via phone, email, and fax for house or regional customers. Verify orders for accuracy. Determine lead times and freight methods to ensure timely arrival based on customer needs.

- Generate new and repeat sales for assigned accounts by providing product and technical information in a timely manner. Recommend solutions to meet customer expectation.

- Interact with customers, primarily via telephone and email; research and resolve issues.

- Track shipments, file freight claims for damaged packages and lost shipments.

- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.

- Contact customers according to determined scheduled to generate orders.

- Participate and assist with various department projects (i.e. surveys, sales blitz, lead generation, etc)

- Provide exceptional customer service and timely follow-up

- Communicate clearly and precisely with customer sin written and verbal form.

- Participate in proactive team efforts to achieve departmental and company goals.

- Maintain a professional demeanor at all times, treat coworkers with courtesy and respect at all times.

- Other duties as assigned.


- 2-5 years of successful phone Customer Service experience required - wholesale experience preferred

- Extensive computer and order entry experience

- Experience in coffee industry or another specialty food product (nice, but not required)

- College Degree is a plus

- Accuracy and attention to detail

- Demonstrate interpersonal skills and positive attitude

- Accurate keyboarding and math skills

- Team oriented problem solver who takes ownership of their work

- Excellent communication skills, verbal and written and strong customer

service skills.

- Self-motivated individual with the ability to work under minimal supervision

- Ability to multi-task

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Customer Service Representative

Kelly Services
Northlake, IL 60164

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