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Customer Service Representative - Order Processing

Kelly Services

Draper, UT
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative - Order Processing

Jobid US41ALEF_BH1369512

Location: Draper, UT, 84020, USA


**Job Title:** Customer Service Representative - Order Processing
**Location:** Draper, UT
**Pay:** $16.25/hr
**Shift:** M-F 8am-5pm
**Type of Position:** 1 year contract with potential to extend based on work performance and business needs.

**Summary:** As an Order processor you will be interacting with current and new customers via phone, email and fax for medical device orders, inquires, trackings, and returns. The customers will consist of hospitals, surgery centers, and other health care providers.

**Essential Duties and Responsibilities:** Include the following, other duties may be assigned:

+ Receives and processes customer purchase orders via fax, e-mail, EDI, GHX and/or phone and enters purchase order information into computer system.
+ Speaks directly with and supports Sales Reps and customers (both internal and external) by phone and email. Researches and resolves/answers questions, issues and concerns about orders. This includes and is not limited to order tracking, price discrepancies, shipping, etc.
+ Fills out contract forms, determines charges for service requested, prepares change of address records, and issues discontinuance orders.
+ May manage one or more of the following tasks as part of the daily job; Sales Rep Sample Budget, Freight Tracking Account, EDI Desktop & Orders, GPO Maintenance and Updates, CCP and APP Contracts, Cardinal Opti-Freight Maintenance, Service & Repair Tracking and Easy Trac data entry.
+ Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
+ Issues RGA’s and processes returns for products that are not complaint related; miss-shied, miss-ordered, and customer error.
+ Generates Orders, Invoices and Credit/Debit memo requests and works with the Accounting Department in performing performs basic collections functions and resolving pricing issues.
+ Enters, tracks and maintains contracts for specialty contract product.
**Education and/or Experience:**

+ Minimum of HS Diploma or GED required, Associate's degree or equivalent two-year College or technical school preferred.
+ 6mths - 1 year related customer service experience
+ Ordering processing experience highly preferred
+ Speaks clearly and persuasively in positive or negative situations; responds well to questions.Excellent Customer Service and communication skills both written and verbal
+ Able to multi-task and complete work in a timely manner
+ Basic knowledge of and experience with Order Processing systems
+ Spreadsheet software and Word Processing software
+ Must have strong ability to focus, research and follow up skills
+ Works well with peers creating a cohesive team environment


**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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