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11 days old

Customer Service Representative

Kelly Services
Orlando, FL 32806
Kelly Services is looking for a Customer Support Representative. This is a temp to hire role.


Pay-$15/ hour


Schedule- $10:30am-7:00pm Mon- Friday


Summary- The CSR will be proficient at taking and entering both prefabricated and custom made orders received by telephone, fax, in writing, and email in person. The Customer Service Representative requires an in-depth knowledge of all prefabricated and custom products offered. Able to project a positive, energetic, helpful persona.


ESSENTIAL FUNCTIONS: Answer incoming calls. Greet customers warmly and verify reason for call. Use telephone to reach out to customer and answer all questions on products.


+ Responsible for processing incoming orders and fulfilling customer needs to ensure customer satisfaction.

+ Responsible for researching and resolving complaints to ensure customer retention and satisfaction.

+ Document customer complaints on Kace and distribute to appropriate staff responsible for resolution.

+ Knowledge of manufacturing processes used to fabricate prefabricated and custom products.

+ In depth Knowledge of Sage 100 Customer Service Module, able to navigate multiple screens in timely, efficient manner.

+ Working knowledge of shipping processes to facilitate order shipment.

+ Report any and all out of line conditions affecting customer satisfaction.

+ Overtime is considered an essential function of the position


ADDITIONAL RESPONSIBILITIES:


+ Ability to work Saturday Rotation as well as Late Night Rotation to ensure coverage.

+ Perform other duties as assigned.

+ Return and CQR s

+ Process of credits.


QUALIFICATIONS:


+ High School Diploma.

+ Good telephone manner to enhance relationships with customers.

+ Structured, well organized.

+ Able to project a confident, reassuring presence

+ Data entry and other basic computer skills.

+ Knowledge of Anatomy.

+ Customer Service background

+ Empathy

+ Thick skin

+ Communication Skills

+ Self-control

+ Flexibility

+ Team player

+ Personable


Alexis Lugo


407-434-1976


alel241@kellyservices.com


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-30 Expires: 2021-06-10

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Customer Service Representative

Kelly Services
Orlando, FL 32806

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