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1+ months

Customer Service Representative (Part Time 2 Days/Week)

Kelly Services
Auburn Hills, MI 48326
Kelly Services is seeking a Part Time Customer Service Representative for a company located in Auburn Hills, MI.


This will be a Part Time position (2 Days a week). They are flexible on the days of the week that you would like to work.


Starting payrate for this position will be $16/hr.


Job Duties Include:


+ Primary job responsibility is to gather information via incoming calls and emails from customers in order to quickly, professionally and accurately answer any and all questions regarding product and service issues.

+ Meet customer needs by diagnosing service issues; processing service requests; scheduling service appointments based on customer product, time and labor requirements; providing quotes to customers; ordering necessary service parts

+ Must research and troubleshoot product issues from customer in an accurate and timely manner each time contact is made with customer and close file when job is completed

+ Research parts needed using resources such as subject matter experts, PERL etc. to ensure parts ordered for services tasks are accurate.

+ Enter Credit Requests (PCR) for all warranty parts ordered

+ Understand and proficiently use phone system as required

+ Resolve customer complaints regarding product and service, engaging other departments when needed (i.e. sales, order fulfillment, technical and corporate support staff)


Please apply directly to this posting to be considered or send your resume to 3313@kellyservices.com.


You may also schedule a call directly with me at https://calendly.com/alek617 .


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-05-14 Expires: 2021-07-15

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Customer Service Representative (Part Time 2 Days/Week)

Kelly Services
Auburn Hills, MI 48326

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