Kelly is seeking an experienced **Customer Service Representative** for a manufacturing company located in **Rochester, NY** . This is a direct hire, part time position, **25-30 hours a week** but could increase in hours as business builds. This client is seeking someone with experience in the **Plastics or Blow Molding industry.**


Act as a liaison for internal and external customers. Effectively communicate and report accurate information regarding customer orders and status. Maintain a positive, empathetic, and professional attitude toward customers at all times.


Contract review


Work with Controller on payments and invoicing issues as needed


Process all new customer orders


Process all order changes


Expedite orders as needed


Handle all customer correspondence


Maintain and distribute customer backlog report


Work closely with Sales, Engineering, and Quality departments to ensure customer satisfaction.


Work closely with production department and scheduler to ensure on time delivery


Work closely with shipping department (rush shipments, billing, packing slips, etc.)


Perform other duties as assigned


**Required Skills :** Minimum of 3 years experience in a similar role


Exceptional verbal and written communication skills


Ability to work with all levels of personnel


Intermediate skills in MS Office Suite including Word, Excel, and Outlook


ERP experience required; IQMS knowledge highly desired


Ability to multi-task, prioritize, and manage time effectively


Direct Hire Position


Pay is based on Experience


This position is ONSITE


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.