CenterWatch

22 days old

Customer Service Representative

Kelly Services
Phoenix, AZ 85067
**Job Description**


Seeking highly motivated individuals who are capable of creating a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations.


Customer Service Qualities:

Critical listening skills combined with patience and genuine empathy

Ability to clearly assess a situation and initiative to improve the customer experience

Maintain the self-esteem and respect of the customer while explaining the best options or best practice applicable to their inquiry or concern

Confident performing under pressure in a fast paced environment


**Requirements**


Knowledge and Skill Requirements

- Effective execution of Customer Service skills:

- Critical listening skills integrating patience and genuine empathy

- Ability to clearly assess a situation and initiative to improve the customer experience

- Maintain self-esteem and respect of the customer while explaining the best options or best practices applicable to their inquiry or concern

- Confident performing under pressure in a fast paced environment

- Computer literate with the ability to learn customer service software applications

- Intermediate to advanced PC skills using:

- Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers

- Knowledge with mobile devices and application troubleshooting

- Ability to navigate within multiple applications while diagnosing and resolving customer issues/inquiries

- Minimum 30 wpm typing average

- Telephone functionality, etiquette and interaction skills

- Above standard oral and written communication skills

- Effective conflict management and problem resolution

- Demonstrated level of dependability and exemplary attendance

- Minimum High School Diploma/GED


Primary Responsibilities include, but are not limited to:

- Take initiative to make independent decisions regarding customer issues.

- Responsible for problem resolution including identifying and diagnosing customer issues and inquires.

- Receive and respond to incoming customer communication through phone, email, social media, online ordering and written - correspondence.

- Applies technical skills in using standard software relevant to Support Center industry.

- Provides first level assistance with detailed PC and mobile device troubleshooting

- Key interpersonal skills in alignment with Customer Service Standards.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-21 Expires: 2019-11-21

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Customer Service Representative

Kelly Services
Phoenix, AZ 85067

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