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Customer Service Representative

Kelly Services

Pittsburgh, PA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US41L3JP_BH1416256

Location: Pittsburgh, PA, 15222, USA

Description Our client, one of the top international banks, is currently seeking **Fraud Representatives** for a long term temporary assignment with the chance of extension and being hired. This position is located in Pittsburgh, PA.

By working for our client, you will be exposed to a large global company (listed on the NYSE), work for one of the most financially stable financial institutions within the U.S., work in a fast paced corporate environment and be an integral part to the Financial Services Team.

**Shift: Wednesday-Sunday 230p-1130p and Pay is $18 an hour**

**Job Responsibilities** :

Fraud Representatives are responsible for monitoring debit and credit card accounts for fraudulent activities and for receiving inbound calls from our customers. Representatives are also responsible for providing high quality customer service by responding to telephone inquiries, customer requests, and problems related to debit and credit card fraud and dispute claims. Representatives will interface with multiple financial institutions and cardholders for multiple financial institutions to service all customer needs in regards to fraud and dispute issues.

**_Other responsibilities include:_**

+ Working directly with cardholders to resolve customer service issues or fraudulent/unauthorized activities.
+ Analyzing cardholder account transactions to identify abnormal activity that may be fraudulent, violate the terms of the merchant /cardholder agreement, or indicate a potential credit risk
+ Contacting cardholders to validate the authenticity of charges.
+ Works to prevent loss once abnormal activity or unauthorized use has been determined
_Fraud department operates from 24 hours a day, 7 days a week, including holidays. Representatives will work set schedules, to include Saturday and Sunday._


+ High school diploma or equivalent
+ 3+ Years Fraud Experience Preferred OR
+ 3+ Years Call Center Environment OR
+ 3+ Years Administrative Experience
+ Well-developed ability to identify and interpret data and resolve exceptions
+ Ability to work with unwritten but generally understood instructions
+ Excellent verbal and written communication skills
+ Proficient computer skills, especially Microsoft Office applications
**Kelly Temporary Employee Perks:**

+ Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
+ Service bonus plan
+ Holiday pay plan
+ Weekly electronic pay options
+ Free online training campus available
+ Exclusive online employee community
+ Corporate discounts
**Apply Now!**

This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact the recruiter recruiting for this position Kelly recruiter, however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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