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7 days old

Customer Service Representative

Kelly Services
Plymouth, MI 48170
**Hours: Monday-Friday 8AM-4PM**


**Location: 100% Onsite in Plymouth, MI**


**Pay: $20-22/hour**


**Direct Hire Opportunity!**


Kelly is looking for a **Customer Service Representative** for a high-tech company in **Plymouth, MI** in the manufacturing industry. Apply below for immediate consideration!


**ESSENTIAL FUNCTIONS/RESPONSIBLITIES**


+ Process incoming requests from customers via phone, fax, and email regarding all spare part inquiries (price, availability, lead time, etc.)

+ Review customer accounts to determine status with the company credit department prior to shipping parts

+ Process credit card payments, blanket PO's, and emergency same day shipments when required

+ Generate invoices

+ Ensure all Customs/Duties requirements are fulfilled on any international shipments.

+ Generate drop-ship orders when required to send parts from 3rd parties to our customers. Ensure all POs are received in system at time of drop ship and corresponding sales orders are invoiced to customer.

+ Monitor prices for compliance with German Master Price List and any special pricing conditions are adhered to for customers with those agreements.

+ Support other departments with their spare part requirements as needed (i.e. Field Service/Technical Support and Product Management Team)

+ Actively promote sales of spare parts - pursue new opportunities and recoup lost business when possible.

+ Ensure customers have delivery and tracking information within 24 hours of order, and if not available yet ensure customer is informed of status within 24 hours of order

+ Ensure department SOPs are followed for the handling of all inquiries and actions, support management in updating SOPs as needed


**SPECIAL SKILLS, EXPERIENCE OR QUALIFICATIONS**


+ ERP Inventory System experience (SAP preferred)

+ Previous experience in Customer Service

+ Experience in Automotive, Industrial Parts Supply, or Distribution desired

+ Microsoft Office - Word, Excel and PowerPoint

+ Strong data entry skills




**What happens next**

Once you apply, a recruiter will be in touch if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Customer Service Representative** today!


Please direct questions to Rachel K. at rack121@kellyservices.com.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-08-05 Expires: 2022-09-05

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Customer Service Representative

Kelly Services
Plymouth, MI 48170

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