20 days old

Customer Service Representative

Kelly Services
Richmond, IN 47375
Kelly Services is seeking **Customer Service Representatives** for a call center located in Richmond, IN.

**Duration** : Temp-to-hire

**Pay Rate** : $15/hr

**Schedule** : Training would be 8a-5p Monday- Friday with a possibility of being in office.

Out of training hybrid schedule: Sunday 9a-6p Monday- Thursday 12pm-9pm or Tuesday-Friday 12p-9p, Saturday 9a-6p


1. To service retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and receiving issues, addressing quality complaints, stock availability, entering and editing orders in order to meet customer needs.

2. To support sales force by taking orders and resolving customer inquiries or questions in an expedient manner.

3. To handle outside calls by routing to appropriate areas or taking messages to ensure necessary responsiveness.

4. To use sound judgment when making decisions, by utilizing the brand/divisional sign-off matrix.

5. To resolve and interpret periodical reports, such as Open Orders, Past Cancel and Orders Held reports.

6. To interact regularly with Vendor Relations and the Distribution Center to resolve shipping, handling and routing questions or problems.

7. To develop and maintain a professional relationship with assigned accounts.

8. Performing duties consistent with the Companys AAP/EEO goals and policies.

9. Performing other duties as required/assigned by manager.

**Knowledge, Skills and Abilities Required:**

It is recommended that the Customer Service Associate have experience in a business/customer service environment. He/she must demonstrate abilities to problem solve, handle multiple tasks, organize, work in a fast-paced environment and balance between quality and quantity of work. Must have a high school diploma or GED. Ability to speak and write in Spanish and/or French a plus.

The Customer Service Associate must have the ability to anticipate problems and take appropriate action. He/she must be able to make decisions based upon experience, analysis and judgment. The Customer Service Associate is accountable for the execution of daily tasks to effectively manage an assigned order base and to facilitate the timely shipment of orders. He/she must understand, practice and provide "best in class" customer service to our retailers.

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-14 Expires: 2022-10-15

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Customer Service Representative

Kelly Services
Richmond, IN 47375

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