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Customer Service Representative

Kelly Services

Rockford, IL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US2400LB_23919406

Location: Rockford, IL, 61106, USA

Description **Job Description**


Hours are 8:00 a.m. - 4:30 p.m. Monday through Friday!

Job responsibilities are as follows:

--Handle phone calls and emails pertaining to customer service

--Process and schedules orders

--Completes necessary paperwork to request credit memos from accounting; invoices any overages; and orders any replacement tools

--Responds to customer service emails (including international emails) received in a timely fashion which vary from general questions regarding tools to wwarranty q uestions and requests for sales representative contacts. Forwards other questions to the appropriate party.

--Sends letters to customers who do not qualify for warranty replacements

--Files all new purchase orders and packing lists. Creates space in filing cabinets for new files.

--General office duties as assigned

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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