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7 days old

Customer Service Representative

Kelly Services
Salt Lake City, UT 84190
Kelly Services is immediately hiring for a Customer Service Representative for one of our customers in Salt Lake City, UT. Our customer is a leading company in the finance industry looking for enthusiastic, organized, experienced talent to join their team.


Hours:


Flexible scheduling


Operation hours


Monday - Thursday 8am-10pm


Friday, Saturday and Sunday 8am-8pm


Pay: $16/hr


Responsibilities:


Responsible for providing best in class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests.


Provide Operations support to the Money Product team; and act as a rapid response unit for special projects as assigned.


Additionally, when available and as needed, the Member Service Representative can be called upon to support other lines of business.


Respond to customer inbound inquiries via phone, chat, and email regarding the Customer Money, Credit Card Products


Exercise consultative sales techniques demonstrating strong call control


Provide world-class customer service through First Call Resolution


Document every correspondence with applicants and borrowers clearly and concisely


Request and secure required documentation according to documented company procedures


Deliver timely, accurate, and actionable information to the Teams as appropriate


Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Members


Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries


Share insights with management regarding the root causes of Member inquiries, concerns, and complaints, advocating on our members.


Qualifications:


+ High school diploma or equivalent.

+ Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.

+ Proficiency with computers.

+ Ability to resolve conflict and diffuse tension.

+ Strong time management skills.

+ Being able to speak more than one language fluently would be highly advantageous.


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-13 Expires: 2021-10-14

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Customer Service Representative

Kelly Services
Salt Lake City, UT 84190

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