15 days old

Customer Service Representative

Kelly Services
San Ramon, CA 94583
We are seeking Customer Service | Authorization Agents to support a Home Warranty organization located in San Ramon, CA.

This is an exciting opportunity for someone who has some good customer service experience. This position will be 100% remote until the pandemic is over. We are hiring for the April training class! You don't want to miss this opportunity!

**Some of your tasks will be:**

+ Process incoming requests from Service Providers and Plan holders; logging pertinent information accurately and efficiently, according to company standards.

+ Ensure work order meets Plan guidelines e.g. effective dates, coverage, and limitations.

+ Communicate effectively and ask pertinent questions to determine coverage; authorize or deny coverage in whole or in part; assist with

+ service needs; educate callers as to Plan coverage, trade call fees, etc.

+ Negotiate best pricing where appropriate.

+ Escalate calls through the proper channels, when necessary


+ Ability to type 35 40 wpm

+ Customer Service experience

+ Call Center experience helpful Knowledge of general office practices and procedures.

+ Knowledge of company policies and procedures, coverage and service goals.

+ Strong communication skills, proper grammar, courteous and professional.

+ Ability to maintain composure under stressful and/or possibly agitating working conditions.

+ Ability to prioritize work and meet deadlines.


+ High School Diploma or GED

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-05 Expires: 2021-05-13

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Customer Service Representative

Kelly Services
San Ramon, CA 94583

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