CenterWatch

13 days old

Customer Service Representative

Kelly Services
Santa Rosa, CA 95404
**Job Description**


IMMEDIATE OPENING!!!!


For over 70 years, Kelly Services has been connecting top talent with some of the largest and most renowned companies across the globe. Today, we are proud to offer a contracted Customer Service Representative role with a Health Consultant firm in Santa Rosa, CA!


We are looking for a customer service professional to be a brand ambassador and provide our valued customers with product & services information, take orders and to effectively resolve any problems that they might encounter. The target is to ensure excellent service standards and maintain high customer satisfaction.


Responsibilities:

We are looking for a customer service professional to be a brand ambassador and provide our valued customers with product & services information, take orders and to effectively resolve any problems that they might encounter.


The target is to ensure excellent service standards and maintain high customer satisfaction.


Responsibilities:

- Effectively manage large amounts of incoming calls

- Order entry and credit card processing

- Resolve customer issues efficiently according to company policies

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Make outbound calls to potential customers, gather information and set appointments for Outside Sales Representatives

- Support the Sales Department with targeted selling initiatives including special promotions, account qualification, development and nurturing

- Conduct outbound calls as directed to new and existing accounts utilizing scripts provided by the sales department

- Maintain strong relationship and consistent communication with Outside Sales Representatives to identify opportunities and weaknesses

- Engage customers for the purpose of upselling and cross-selling

- Follow communication procedures, guidelines and policies Administrative functions for Senior Executives

- Meet personal/team sales targets and call handling quotas


**Requirements**


- Proven customer support experience

- Strong phone contact handling skills and active listening

- Knowledge of NetSuite and Quickbooks preferred

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent communication skills

- Ability to multi-task, prioritize, and manage time effectively

- High school degree

- Minimum 2 years customer service experience

- Minimum 1 year of call center experience or position where phone customer service is more than 50% of the job.


**Highlights**


Contact your local Kelly Services office in San Mateo to apply, or to learn more! (650) 513-5000 OR 1422@kellyservices.com.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-01 Expires: 2019-12-05

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Customer Service Representative

Kelly Services
Santa Rosa, CA 95404

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