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Customer Service Representative

Kelly Services


Location:
Sarasota, FL
Date:
04/23/2018
2018-04-232018-05-22
Job Code:
US2035DW_24593957
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US2035DW_24593957

Location: Sarasota, FL, 34232, USA

Description **Job Description**

Kelly Services is actively looking for full time Customer Service Representative for a long term assignment located in Sarasota.

KEY RESPONSIBILITIES:

The Customer Operations Specialist is expected to assume the following key responsibilities:

- Utilize SAP/Genesis/Relevant System to resolve customer requests

- Inbound/Outbound calls

- Handle all correspondence concerned with orders and action any edits or amendments as

requested

- Accurately recording of all relevant information provided by internal and external customers

ensuring that the required quality standards are maintained

- Process customer orders quickly and accurately, ensuring appropriate margins are

achieved

- Ensuring that customer claims are handled efficiently through relevant systems.

- Responsible for escalating queries or complaints to your Team Leader or Manager where

appropriate

- Building strong working relationships with business teams, customers and your team

- Respond to customer requests in a timely manner and high quality

- Channel feedback from customers through to correct departments

**Requirements**

REQUIRED SKILLS & ABILITIES

- Good communication skills with the ability to build good relationships with a wide range of

stakeholders, internal departments and key contacts

- Proficient skills in Excel, Word and Outlook are essential

- Work well under pressure

- Knowledge and ability to use relevant internal systems

- Act with integrity, tact and diplomacy

- Work as part of a team

- Ability to complete a variety of related tasks

- Pro-actively solve problems

- Excellent Customer Service skills

- Good time management skills

- Ability to be flexible within role

- Excellent oral and written communication skills

QUALIFICATIONS

- Good knowledge and understanding of all Customer Operations processes within your

area

- A good knowledge of SAP system preferable

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm



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