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20 days old

Customer Service Representative

Kelly Services
Schaumburg, IL 60173
**Customer Service Representative**



$20 - $22 per hour temp to perm



**Hours:** Mon-Fri 8 AM to 4:30 PM; Occasional OT



**Location:** Schaumburg, IL



**CRITICAL SKILLS:**




+ High School diploma

+ COMPUTER SKILLS Office, especially Excel; Data entry. (typing and date entry test will be administered)

+ 3 years of customer service experience in a Manufacturing, Distribution, Fulfillment Center environment.

+ Pleasant disposition, excellent communication, organized, and being reliable are just a few attributes that the ideal candidate will possess

+ Must be able to pass a background check and drug screen



**SUMMARY:**



This position is under the direction of the Customer Service Manager. Primary functions include customer service and sales reporting assistance. Supports cost estimating, pricing, quoting and invoicing functions. Acts as a primary communication liaison between the customers, administrative departments, and plant personnel in order to ensure that all customer purchase order requirements are identified and executed on time. This person must be capable of performing all tasks in an accurate and timely manner. Other duties as required and assigned.



**Responsibilities:**




+ Receives, reviews, processes, and confirms all customer orders.

+ Provide support and responds to all customer inquiries regarding orders, questions, and complaints. Forward all necessary information to the appropriate staff to answer questions or rectify complaints.

+ May contribute to the preparation and distribution as well as prepare of daily, weekly, monthly, and quarterly sales reports, customer reports, and shipping reports. Including, but not limited to daily sales, weekly metrics, monthly forecasts, and gathering of analytical data.

+ Maintains customer data information and files

+ Utilize the INFOR/LN system, Microsoft Word and Excel, and other PC software to develop, maintain, and generate effective reporting that relates to the job function.

+ Maintain strong communication as necessary with internal departments to ensure customer satisfaction

+ Provide a wide range of internal customer support to include but not limited to; preparing reports, preparing of sample orders, data entry, copying documents, and retrieving files and/or records

+ Follows, participates, reports unsafe activities and encourages all employees to work safely while following the companies standards

+ Occasionally act as back up to Sr. Sales Manager and/or Customer Service Manager in their absence.

+ Occasionally assist with ordering of supplies as well as assisting in other departments



**Michelle Barnard,** Senior Professional Recruiter



**Work** +1 312 915 4841 (Text available)



Email resumes to **micb481@kellyservices.com**



**Prefer text messaging? Weve got you covered. Simply text START to 248-587-8753**




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-08-31 Expires: 2020-10-05

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Customer Service Representative

Kelly Services
Schaumburg, IL 60173

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