23 days old

Customer Service Representative

Kelly Services
Seattle, WA 98194
**Job Description**

Kelly Services is seeking Customer Service Representative (CSR) for a client in Seattle WA

Normal operational hours are Monday-Friday from 7am-6pm and Saturday from 9am-1pm.

The first two weeks of training will be 8 am to 4:30 pm and third week of training from 9 am to 5 pm.

The shifts available are; 8:30 to 6 pm with a day off during the week and Saturday 9 am to 1 pm and the other shift is from 9:30 am to 6 pm Monday thru Friday.

Due to business needs, all employees are expected to be available to work any shift during these hours.

Job Summary

The Customer Service Representative (CSR) assists customers with new-account enrollments, payments, inquiries, and bill-related questions over the phone. Additional responsibilities also include assisting with other special projects.

Essential Functions (fundamental, crucial job duties performed in a position. include how the person is to perform them including frequency of tasks)

Answers incoming calls and makes any necessary follow up outbound calls.

Knowledgeable in the processing of transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.

Takes credit card payments over the phone for the Good To Go! accounts, noticed transactions, and new accounts.

Researches and resolves customer issues.

Processes and fills out multiple types of electronic forms.

Performs data entry.

Documents phone calls and actions in the database.

Receives and processes account update requests from inbound phone calls.

Troubleshoots situations accurately, quickly and efficiently for customers on the phone.

Helps other departments with their tasks when inbound call volume is low.

Maintains an above average attendance record.

Meets or exceeds productivity standards.

Completes daily task in compliance with established policies and procedures.

Competencies (knowledge, skills and abilities the person needs to do the job)

Typing minimum of 20 wpm

Excellent verbal communication skills

Detail oriented, ability to multi-task and highly organized

Ability to learn and operate a proprietary software program

Maintains regular and predictable attendance for assigned shifts.

Ability to meet or exceed productivity standards established

Apply today


Required Education and Experience

High school diploma or GED is required.

1 year of customer service experience in either Call Center or Retail environment

Preferred Education and Experience

Prior high call volume transaction based customer service experience preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-05-04 Expires: 2020-06-04

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Customer Service Representative

Kelly Services
Seattle, WA 98194

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