1+ months

Customer Service Representative

Kelly Services
South Portland, ME 04116
**Job Description**

Kelly Services is currently looking for customer support specialists for a local telecom company. The position pays $13-$13.50 per hour. This is a company that fosters a close knit work environment, and the right person is going to be not just great for the role, but also a great addition to their larger work family. If you think this might be you, apply today!

The hours of operation are Monday-Friday from 8:00 AM to 9:00 PM, so 2-3 night shifts are required a week.

*This position has a very high potential to become a permanent placement given successful performance.*

Responsibilities in this role include:

- Receive and respond to incoming telephone calls, emails, faxes and mail from residential and commercial customers.

- Successfully research and resolve customer inquiries regarding telephone services; unified communications regarding services; rates and billing while effectively utilizing available resources

- Originate necessary reports for further research and/or adjustments

- Ensure that every customer interaction is accurate. Document interactions correctly to the Pioneer system promptly.

- Make process improvement suggestions that will either allow Pioneer to better service its customers and/or increase the number of inquiries that can be handled within a defined timeframe

- Initiate critical and precise work orders such as, but not limited to, requests to add numbers, adjust international calling add/remove features; coding accounts correctly; submitting local and long distance service trouble tickets.

- Maintain satisfactory attendance for scheduled hours and meetings.

- Ability to work varies schedules. Willingness to work extra hours as needed.

- Team player, motivated, professional with the ability to be self-directed.



- High School Diploma

- Solution oriented thinker

- Ability to establish priorities and multi-task

- Strong communication skills

- Fluent with modern technology

- Versed in Microsoft programs such as Word, Outlook, Excel


Call Leslie at 207-303-4807 for more information!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-16 Expires: 2020-02-15

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Customer Service Representative

Kelly Services
South Portland, ME 04116

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