21 days old

Customer Service Representative

Kelly Services
Southborough, MA 01772
Kelly Services is working with a top distribution company in Southborough, MA seeking an Experienced Customer Service Representative

Position: Customer Service Rep

Location: Southborough, MA

Hours: Mon-Fri 9a-5p

Pay: $20-$25/hr depending on experience

Type: Temp to hire

We need a tech-savvy, enthusiastic individual who can process orders, monitor open orders, work directly with customers and suppliers to ensure products get delivered on time and in good condition, and efficiently solve problems.

Job Description:

- Handle pre-sale customer questions regarding price, availability, transit times, and product data.

- Troubleshoot and resolve customer service inquiries while building a relationship with the customer.

- Assist customers with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process.

- Interface with suppliers to place, monitor, and expedite orders.

- Enter data efficiently and accurately.

- Consistently follow detailed, step-by step instructions and processes.

- Manage multiple software applications, tasks, chats, and phone calls simultaneously.

- De-escalate conflict and resolve customer issues with empathy while maintaining professional composure.

- Break down and resolve complex requests.


- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.

- Excellent communication and relationship building skills.

- Regular and reliable attendance.

- Expert level customer service / order entry / database entry.

- Expert level computer, e-mail, chat, video, phone and web literacy; we often have 10 open tabs on our desktop and bounce from each tab while speaking with customers.

- 4 year bachelors degree preferred

Apply now or email resumes to Amanda:

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-05 Expires: 2020-11-05

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Customer Service Representative

Kelly Services
Southborough, MA 01772

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