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Customer Service Representative

Kelly Services

Southfield, MI
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representative

Jobid US41ALKM_BH1428151

Location: Southfield, MI, 48086, USA

Description Every day, Kelly Services connects professionals with opportunities to advance their careers. We currently have an exciting **contract** **opportunity** for a **Customer Service Representative** with one of our top clients in **Southfield, MI.**


Title: Customer Service Representative
Hours: Monday – Friday, 8am – 5pm
Start Date: ASAP
End Date: TBD
Pay rate: $13.00 an hour
**Responsibilities** :

+ Provide accurate information via telephone and e-mail to providers in a professional, courteous and timely manner.
+ Perform network support for providers through data-entry, faxing, filing and documentation preparation.
+ Assist, review and take appropriate action to resolve pending or open provider issues.
+ Research and analyze provider and member concerns/issues and communicate any necessary information to the appropriate parties.
+ Respond to issues and inquiries.
+ Special projects as required or requested.
+ Meet or exceed all metrics and/or goals as defined by the Network Support Team Leader.

+ High School diploma or GED.
+ 1 year customer service experience.
+ Clear and concise verbal and written communication skills.
+ Accurate data entry skills.
+ Proficient in Microsoft Office products, email and Internet.
+ Experience managing multiple tasks.
+ Time management and organizational skills.
+ Ability to work well in a team environment
**IMPORTANT INFORMATION: This position is being recruited for by a remote office, not your local Kelly branch. To be considered for this position, you must submit your resume online. If you have questions regarding this position, you may contact Kim Middlebrooks**

In addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:

+ Competitive pay
+ Paid holidays
+ Year-end bonus program
+ Portable 401(k) plans
+ Recognition and incentive programs
+ Access to continuing education via the Kelly Learning Center
Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world.

We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: at .

Kelly Services is an Equal Opportunity Employer

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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