12 days old

Customer Service Representative (Springfield, OH)

Kelly Services
Springfield, OH 45502
Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a **Customer Service Representative** located in the _Springfield, OH_ area **.** Opportunity is with an industry leading insurance company!

+ **Title:** Customer Service Represenetative

+ **Location:** Springfield, OH

+ **Pay Rate** : $13.00 - $14.00/hr

+ **Duration** : 2+ Month Contract (possible temp to hire)

+ **Shift:** Must be able to work any shift between 8 am - 9 pm M-F & also 8 am - 5 pm Sat

**Important Note:** This position is recruited for by a remote Kelly Services office, not your local Kelly branch. Please send your resume and contact Katie at for immediate consideration.

**Essential Duties and Responsibilities:**

+ Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer

+ They have adherence times and handle times to meet.

+ Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

+ Initially works in a single client /functional environment due to limited knowledge and skill set.

+ More experienced associates will be involved in root cause analysis of more complex inquiries and will work in a multi-client or multi-functional environment.

+ This role requires listening to our customers concerns and showing empathy while resolving their issue.

+ You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

+ A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges.

+ Training will be a combination of classroom, online and side-by-side observations.

**Education / Experience Required:**

+ Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

+ Must be able to show empathy, have solid communication skills, sound analytical skills because they are speaking with homeowners and contractors.

+ Someone personable, reliable, someone that can accept feedback and implement the corrective action immediately. Someone who easily adapts to change.

+ Problem solving, critical thinking, effective and professional, verbal and written communication.

+ Strong attention to detail

+ Love talking to people and ability to WOW customers on every call

+ Excellent verbal, written, and listening skills

+ Relentless drive to own the customers problem and resolve it

+ Ability to adapt well to change

+ Ability to work well in a fast paced work environment

+ Ability to think outside of the box to resolve problems

+ Ability to multi-task using technology, including call handling, loan level review and call documentation

+ Minimum high school diploma or GED, and 1 year work experience required

+ College degree with 0-1 year work experience, preferred

**Why Kelly?**

+ As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ A competitive hourly pay rate with weekly checks

+ Access to newly expanded Medical Plan options

+ Online continuing education via the Kelly Learning Center

+ Several employee discounts

+ And more!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-10 Expires: 2020-02-10

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Customer Service Representative (Springfield, OH)

Kelly Services
Springfield, OH 45502

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