24 days old

Customer Service Representative

Kelly Services
St Paul, MN 55145
Kelly Services is seeking **Customer Service Representatives** for our largest and most successful global banking client in **St. Paul, MN** Pay is **$16** an hour.

Hours are M-F from 8 a.m. to 5 p.m. with occasional overtime and Saturday work required.

This position is long term contract with good possibility of temp to permanent!

By working for our client, you will be exposed to a large global company (listed on the NYSE), work for one of the most financially stable financial institutions within the U.S., work in a fast-paced corporate environment and be an integral part to the Financial Services Team.

**Job Tasks**

+ Maintain excellent written and verbal communication with the customer to obtain all the necessary information to complete daily tasks

+ Researches various document related questions for clients to ensure the quality of the collateral review and compliance with custodial agreements

+ Lead assigned projects, identify potential issues, problem solve, and know when to escalate

+ Reviews mortgage documents, e.g. mortgage notes, endorsements and riders, deed of trust, title policies, loan assignments, etc., for accuracy and noting exceptions on SOR

+ Data entry, generate reports, and deliver to customer

+ Labeling files, organizing carts, sorting/ filing documents, and completing inventories

+ Operating internal programs for research and activity movements of files and/or documents

+ Communicate with various levels of staff in all areas of the office to promote collaboration

+ Meet deadlines and daily production requirements

**Basic Qualifications**

+ College degree or equivalent work experience in financial industry

+ Ability to push, pull, and/or lift 20-30lbs, sitting for long periods (75-100% of working day), able to bend or squat.

+ Solid and proven customer service skills, including written and verbal (phone or in-person)

+ Strong attention to detail, ability to meet deadlines, adapt to new processes, take direction, work independently but work with leadership and peers

+ Capacity to complete repetitive tasks daily and meet production goals, including deadlines

+ Intermediate to Advanced knowledge of Microsoft applications, including Outlook and Excel (vLookups, Pivot Tables, Charts, etc.)

**Preferred Skills / Experience**

+ Familiarity with mortgage documents preferred, familiarity with SOR: emBTRUST a benefit

+ Well-developed ability to identify and resolve/escalate problems

+ Work independently and able to work with team to meet goals and deadlines

+ Strong time management, organization, and problem-solving skills

**Work Environment**

+ All facilities are secure facilities where employee safety and the safeguarding of collateral files is a requirement.

+ Most offices are casual dress - jeans are acceptable but no sweats or hats.

+ Occasionally there may be requests for business casual when visitors are coming but would be notice.

**Why Kelly?** At Kelly Services, we work with the best. Our clients include 99 of the _Fortune_ 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. As a Kelly Services candidate you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire*

Apply now! For interest/questions on this posting, please contact

Gina Searcy at

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-05-11 Expires: 2020-06-11

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Customer Service Representative

Kelly Services
St Paul, MN 55145

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