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26 days old

Customer Service Representative - Tampa, FL

Kelly Services
Tampa, FL 33603
Kelly Services is currently recruiting for multiple Benefits Customer Service Representatives for our client, a leading global advisory, brooking and solutions company, at their location in **Tampa, FL.**



**Job Title: Benefits Customer Service Representatives**



**Location: Tampa, FL 33607 - Opportunity to work Onsite - or Remote work from home!** Local candidates only, please - must be available to pick up computer equipment in person at the office if working remotely.



**Length:** 4-months, contract assignment with the possibility of extension/ conversion.



**Pay rate:** $13.75/hour, and $14.25/hour for those fluent in Spanish.



**Hours:** Monday to Friday - 8am-8pm (Should have flexibility to work any 8-hour shift in this time slot)



**Start Date- 09/15/20**



**Virtual Interviews!!!**



**Job Description:**



The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.



**Key Responsibilities:**




+ Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans.

+ Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments).

+ Respond professionally to customer inquiries/complaints received via phone, email or other communication channels.

+ Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities.



**Skills and Qualifications:**




+ Minimum 1-2 years experience in a customer service setting. 2-3+ years is preferred.

+ High School Diploma or equivalent required. Associate or Bachelors degree preferred.

+ Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word).

+ Strong computer skills with the ability to navigate multiple software applications.

+ Ability to type 30-40 WPM.

+ Fluent in Spanish a plus.

+ Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills.

+ Ability to work in a multi-tasked environment and prioritize and organize work.

+ Must have excellent attendance and be punctual to work.



**_Important information:_**



_This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to_ **shai879@kellyservices.com** _be considered for this position._



Shazneen Irani

Professional Technical Recruiter

Kelly Services, Inc.

shai879@kellyservices.com

kellyservices.com




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-08-28 Expires: 2020-09-28

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Customer Service Representative - Tampa, FL

Kelly Services
Tampa, FL 33603

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