12 days old

Customer Service Representative

Kelly Services
Tewksbury, MA 01876
**At Kelly Professional & Industrial, were passionate about helping you find a job that works for you. How about this one?**

Were seeking a **Customer Service Representative** to work at an industry-leading client of ours in **Tewksbury, MA 01876** . With us, its all about finding the job thats just right.

**Job Details:**

+ **Pay Rate:** $21 Per Hour

+ **Work Location:** Tewksbury, MA 01876 - Onsite/In Office

+ **Hours:** Monday - Friday 8 AM to 4 PM

+ Temporary opportunity with a well-known, reputable company that could lead to a long-term position!

+ Weekly electronic pay options

+ Access to outstanding Kelly perks via

**Duties & Responsibilities:**

+ Ability to display professionalism and courtesy. This includes but is not limited to; providing accurate information, using the proper client scripting, voice tone, inflection, expressing empathy and displaying a willingness to assist.

+ Accurately identify and escalate AE/PQC to client within 1 business day

+ Field caller complaints and escalate via the request for supervisor process

+ Respond to sample accountability emails within 24 hours of receipt

+ Answer 10 - 20 Inbound calls per day

+ Make 10 20 Outbound calls per day

+ Read and respond to 50 - 75 emails per day

+ Daily spreadsheet completion & submissions (AV, Touchstone & FEDEX)

+ Data & Documentation management

+ Attendance and On phone percentages (90% or better)

+ Adherence to all CWI, SOP, Federal regulations as well as all policy and procedure


+ High School graduate or equivalent (some college preferred)

+ 3-5 years customer service experience within an inbound call center environment

+ Above average computer skills

+ Exceptional written and verbal communications

**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

_Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Service Representative today!_

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-09 Expires: 2022-06-09

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Customer Service Representative

Kelly Services
Tewksbury, MA 01876

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