27 days old

Customer Service Representative

Kelly Services
Vernon Hills, IL 60061
Job Title: Customer Service Rep. (Order Processor & Inventory Planner)

Position: Full Time, direct hire

Set Working Hours: Monday Friday (8 a.m. 5 p.m.), Lunch from 12 p.m. 1 p.m.

Role Location: Vernon Hills, IL

Salary: $44,000-$48,000

Travel: No

Compensation/Benefits: Company Match 401(k), Medical/Dental Insurance Plan, PTO

**Job Duties:**

Data Entry- process purchase orders from customer

Review and manages inventory level based on customer forecasts and customer usage trends to support customer demands

Generate purchase orders to suppliers

Ensure order on time delivery per customers release schedule

Achieve inventory goals

Avoid overstock and stock outs

Identify current and potential product shortages, develop and execute recovery plans

Expedite order as required to meet customer demands

Consider how to optimize shelf-life and push out slow-moving inventory

Work with customers and sales rep. with customer spikes

Track vendor shipments and review vendor open order reports and late delivery reports

Promptly communicate both externally and internally regarding issues and statuses on inventory or ship dates

Provide Customer with requested shipping information (i.e. ASN, tracking numbers, packing list and invoice)

Coordinate NCR (non-conformance reports) with sales, quality assurance, vendors, and customers to arrange return/rework/sort/replacement schedules

Direct customer to sales regarding price, revision changes or quality issues

Report directly to Customer Service Manager

**Qualifications** :

Associate Degree preferred

Experience in working in corporate setting

Experience in product planning and or has a supply chain background

Experience in process improvement initiatives

Good understanding of Supply Chain Metrics

Ability to communicate and present information clearly and professionally, both verbally and in writing

Ability to define problems, collect data, establish facts, and draw valid conclusions

Ability to take actions by analyzing, interpreting data, and make comparative analysis

Ability to effectively demonstrate team member competencies and participate in goal-setting and performance feedback

Ability to efficiently multi-task and prioritize tasks given.

Hardworking, action oriented, result driven, detail oriented, and demonstrate initiative.

Willingness to learn and accept added responsibilities

Team player, experience in working in highly cross-functional organization

Proficiency in MS Office suite (Word, Excel, PowerPoint, and Outlook)

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-01 Expires: 2021-11-01

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Customer Service Representative

Kelly Services
Vernon Hills, IL 60061

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