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Customer Service Representative

Kelly Services

Warrendale, PA 15086
Kelly Services
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Job Details

**_Customer Service Representative_**

Kelly Services is currently seeking a Customer Service Representative for one of our top clients in Warrendale, PA.

As a Customer Service Representative placed with Kelly Services, you will be responsible for receiving and placing calls from patients and physicians regarding healthcare coverage.

This is a contract to possible hire opportunity starting at 13/hour with an increase in pay to 14.50 after transitioning into a permanent position. The hours are 9:30am to 6pm,Monday-Friday.

**Additional Job Responsibilities Include:**

+ Receive and place telephone calls

+ Perform data entry and use software programs

+ Maintain solid customer relationships by handling their questions and concerns with speed and professionalism

+ Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner

+ Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management

+ Requires close attention to accuracy, performs independently, subject to practices and procedures

**Job Requirements**

+ High school diploma or equivalent

+ Two years experience in call center customer service environment

+ Experience in the healthcare industry is preferred but not required

+ Ability to proficiently use Microsoft Excel, Outlook and Word

+ Ability to apply company policies and procedures to resolve a variety of issues

+ Ability to build productive internal/external working relationships

+ Ability to communicate effectively both orally and in writing

**Why Kelly?**

With Kelly, youll have access to some of the worlds highest-regarded scientific organizationsproviding you with opportunities to work on todays most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits youll be proud to help advance. We work with 99 of the _Fortune_ 100 companies, and found opportunities for more than 11,000 scientific professionals last year.

As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire*

**You pursued a career in health science to fuel your quest for knowledge and your desire to make the world a better place.**

**Let Kelly fuel your careerconnect with us today.**

_Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce._

**Why Kelly** **** **?**

At Kelly
Services , we work with the best. Our clients include 95 of the Fortune
100 companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
with Kelly.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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