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11 days old

Customer Service Representative

Kelly Services
Wilmington, DE 19893
Kelly Services is currently recruiting for a Customer Service Representative for one of our top clients in Wilmington, DE!



Pay: $22/ hour



Hours: M-F 8am-5pm





Position Overview:





Customer Focused liaison promoting and implementing Functional Excellence in the CSR role. Provide domestic customer service according to the needs of the Business and Customers. Provide the Continuous Improvement of the Quality Process by working on Best Practices, Training, and Auditing.





This position will require a thorough understanding of and become actively involved in support of the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service.







**MININMUM SKILLS REQUIRED:**






+ Demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience.

+ Previous knowledge of the Sales to Cash(STC)/Requisition to Pay (RTP) process is preferred.

+ Excellent phone communications and interpersonal skills with multiple functional groups including CSRs, Manufacturing, Supply Chain, Product Management, Sales and Marketing, Finance, Warehouse and Transportation personnel as well as external customer contacts.

+ Knowledge of SAP-R3 or equivalent is required. Minimum of 6 months to 1 year of SAP experience which includes placing orders, creating deliverables and invoicing.

+ Intermediate to high level Microsoft Excel proficiency is required (including Excel, PowerPoint, and Word). Must be tested in MS Office and include scores.

+ Salesforce.com and SharePoint experience is a plus.

+ This position requires an ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from Customers, Businesses, Distributors and Subsidiaries.

+ Ability to identify areas for improvement and implement change.

+ Demonstrated skills: multitasking, project management including the ability to translate needs into a workable implementation plan, change management

+ Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment

+ Must possess excellent organization skills to provide accurate follow-up, understand inventory management, have the ability to understand the strategic direction of any Business Unit to which they provide customer service support and translate that strategic direction into tactics with their assigned customers.






























**Educational Qualifications/Experience Needed**








Required: High school education; previous customer service experience, SAP-R3 or equivalent experience



Preferred: Bachelors degree in business












**Why Kelly** **** **?**



Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-01-13 Expires: 2021-02-13

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Customer Service Representative

Kelly Services
Wilmington, DE 19893

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