JobWatch

1+ months

Customer Service Representative

Kelly Services
Woodland Hills, CA 91364
**Contact Center Customer Service Inbound I Woodland Hills, CA**



Kelly Services, a global leader in staffing solutions, is seeking Contact Center Customer Service Representatives - Inbound for our industry-leading health insurance client in the Woodland Hills, CA area! **Starting December 2019 through November 2020!**



**JOB DESCRIPTION:**




+ Responds to and resolves various customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.

+ Answers incoming calls and written requests for information from members or providers regarding benefits, provider contracts and claims promptly and accurately

+ Composes routine and non-routine correspondence to answer member inquiries that require a written response.

+ Coordinates with other departments to ensure timely and appropriate responses.

+ Expedites and resolves complex issues and makes claim adjustments.

+ Educates others on the Blue Shield product, providing accurate information and updates to policies and procedures, improving overall customer satisfaction in the process.

+ In the Lead role, deals with the most complex cases and issues as an individual contributor or may focus on mentoring and acting as a backup for supervisory responsibilities.



**RESPONSIBILITIES:**




+ Know the basics of benefits and eligibility requirements for members. i.e. quote benefits and verify eligibility

+ May compose routine and non-routine correspondence to answer customer inquiries that require a written response

+ Coordinates with other departments to ensure timely and appropriate responses

+ Order member supplies

+ May make changes to primary care physician

+ Performs established performance metrics, such as quality, production; average handling time (AHT) and calls per hour (CPH)

+ Works with close supervision or detailed instruction

+ Will be in training 3-4 weeks





**MINIMUM REQUIREMENTS:**




+ High School Diploma or GED

+ Up to 1 year of previous experience in an automated customer service / call center environment; or any combination of education and experience, which would provide an equivalent background.

+ Clear and effective communication, oral and written

+ Ability to multi-task and work in a fast paced environment

+ PC skills (with average typing speed of 35 WPM)

+ Must be able to work an 8 hour shift between the hours of 8:00 am to 8:00 pm



**Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the submit now button below.** **If you have questions regarding this opportunity, you may contact the recruiter for this position at matthsy@kellyservices.com.**





Apply Today!



**Why Kelly?**

As a Kelly Services candidate you will have access to numerous perks, including:

Exposure to a variety of career opportunities as a result of our expansive network of client companies

Career guides, information and tools to help you successfully position yourself throughout every stage of your career

Access to more than 3,000 online training courses through our Kelly Learning Center

Group-rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor)

Weekly pay and service bonus plans



**We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:** **www.kellyservices.com** at http://www.kellyservices.com/ **.**



_Kelly Services is a U.S.-based Fortune 1000 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world. Kelly Services is an Equal Opportunity Employer._






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-11 Expires: 2019-12-16

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Customer Service Representative

Kelly Services
Woodland Hills, CA 91364

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