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Customer Service Representatives in the Clearwater location

Kelly Services

Clearwater, FL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Representatives in the Clearwater location

Jobid US2021GD_24715027

Location: Clearwater, FL, 33765, USA

Description **Job Description**

Customer Service Rep - Advocate Role

Temp to hire

POSITION SUMMARY: Handles all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services.


- Obtains and process authorizations for reorders

- Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.

- Ensures patients have all required medical documentation to permit billing of services as assigned

- Maximizes patient base through retention efforts and cross-selling via phone

- Maintains a high degree of confidentiality at all times due to access to sensitive information

- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

- Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements

- Abides by all regulations, policies, procedures and standards


- Exercises appropriate cost control measures

- Maintains positive internal and external customer service relationships

- Maintains open lines of communication

- Plans and organizes work effectively and ensures its completion

- Meets all productivity requirements

- Demonstrates team behavior and promotes a team-oriented environment

- Actively participates in Continuous Quality Improvement

- Represents the organization professionally at all times

- Position may require evening and weekend availability

- Exceptional phone and email etiquette

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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