17 days old

Customer Service Representatives - Middletown, NY (Work from home to Start!)

Kelly Services
Middletown, NY 10940
Kelly Services is currently seeking **Customer Service Representatives** for one of our top clients in **Middletown, NY.** These positions will start out remote, however, will migrate to the Middletown, NY office once the environment is safe enough. You must be able to work from home or in the **Middletown, NY office.**

**Pay rate: $17.50 per hour**

**Long term, possible temp to hire opportunity**

**Hours: 10:30am-7pm Mon - Fri.**

This is an inbound call center environment so CCRs follow a schedule that is prepared for them by our Workforce Management Team. Two 15 min paid breaks and a 30 min unpaid lunch. Calls will be from members whose health benefits are provided through national employers. Calls are automatically distributed.Typical reasons for calling include checking the network status of providers, status of claims, eligibility, and benefits questions.

**Additional responsibilities include:**

+ Responsible for enrollment, billing activities and/or maintaining assigned accounts

+ Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions

+ Resolving issues and educating callers

+ Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections

+ Addresses a variety of enrollment questions and/or concerns received by phone or mail

+ May be responsible for billing and delinquency processes for assigned groups

+ Ensures accuracy and timeliness of the membership and billing function

+ Responds to inquiries concerning enrollment processes

+ Maintains enrollment database

+ Determines eligibility and applies contract language for each case assigned

+ Performs error output resolution for electronic eligibility and processes error discrepancy list

+ Bills, collects premiums and reconciles payments

+ Maintains and reconciles premium bill, self-bill and individual billed accounts

+ Notifies clients of premium discrepancies through payment adjustment notices and detailed audits

+ Screens all forms and data for all paperwork received from Sales and/or Underwriting for new group and/or group re-classing benefits

+ Makes request to Underwriting, Sales or Brokers for missing information and/or forms needed for new group or re-class of existing group

+ May be responsible for loading rates to new groups and renewal/re-class groups within the appropriate system

+ Screens group for benefits to determine if existing or new, recognizing when benefits are not standard and handling as appropriate

+ Thoroughly documents inquiry outcomes for accurate tracking and analysis

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner

+ Performs basic job functions with help from co-workers, specialists and managers on non-basic issues

+ Requires a HS diploma or GED

+ 1 year of related experience; Customer Service/Call Center

As a Kelly Services candidate you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire*

Apply Today!

_*Available for purchase and administered by a designated third-party vendor_


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-10-05 Expires: 2020-11-09

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Customer Service Representatives - Middletown, NY (Work from home to Start!)

Kelly Services
Middletown, NY 10940

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