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7 days old

Customer Service Representatives needed for Video Game company - 78730

Kelly Services
Austin, TX 78703
**Job Description**


Do you have a passion for video games? A growing video game company is looking for Customer Service Agents to assist players by understanding their needs, providing expertise and responding quickly and effectively to inquiries. This can be a great way to get in the door in the video game industry!! Paid training will be for two weeks, Monday through Friday, 9:00am to 6:00pm and the start time is flexible. You will also have the ability to work from home one day a week!


Duties:


- Serve as the first point of contact to handle and resolve player inquiries

- Achieve customer satisfaction and productivity metrics

- Utilize CRM tools to investigate and respond to player inquiries

- Identify and escalate in-game issues for research

- Inform leadership of status and reported in-game issues

- Deliver world-class customer service by following established departmental policies, processes, and standards

- Craft customized responses to address all facets of player issues

- Keep up-to-date with the latest game changes and community trends


**Requirements**


Requirements:


-Passion for video games

-Excellent writing skills

-Strong organizational skills

-Ability to work in a fast pace environment

- Previous CSR experience is a plus

- Bachelor's degree is a plus


**Highlights**


AS A Customer Service Rep, YOU'LL HAVE ACCESS TO WORLD-CLASS PERKS, INCLUDING:

-Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

-Group insurance options*

-Service bonus plan

-Holiday pay plan

-Weekly electronic pay options

-Online training campus that provides more than 3,000 free courses to help improve and develop skills

-Exclusive online employee community

-Employee assistance program available at no cost

-Corporate discounts

-Transportation Spending Accounts

* Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-10 Expires: 2020-02-10

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Customer Service Representatives needed for Video Game company - 78730

Kelly Services
Austin, TX 78703

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