1+ months

Customer Service Representatives needed in North Austin

Kelly Services
Austin, TX 78703
**Job Description**

KELLY is looking for Bilingual and Non-Bilingual Customer Service Representatives in North Austin, TX

- Promote positive customer relations with customers and coworkers.

- Answer routine and non-routine customer calls daily

- Provide customer service to walk in customers including accepting payments.

- Acquire a working knowledge of our database.

- Communicate effectively with a variety of people across various levels both within and outside the

- organization.

- Consistently meet established productivity, schedule adherence and quality standards.

- Quickly and accurately identify and assess individual needs, as well as take the appropriate actions

to satisfy those needs.

- Provide information about products and services.

- Maintain customer records by updating account information.

- Follow communication procedures, guidelines and policies.

- Resolve product or service problems by clarifying the customer's complaint; determining the cause

- of the problem; selecting and explaining the best solution to solve the problem; expediting

correction or adjustment; following up to ensure resolution.

- Must follow all company rules and procedures.

- Ability to deal with customers in a courteous, polite and professional manner at all times.

- Respond to all web and email customer correspondence.

- Process incoming customer (CSC) transactions

- Respond to customer voicemails

- Provide support for customer service center as needed


2 week Training Schedule:

Monday - Friday 8:00 am - 5:00 pm

Regular Schedules:

- Mon, Tue, Wed, Fri (9 am - 6 pm) Sat (8 am - 12 pm) - Off Thu

- Mon, Tue, Thu, Fri (9 am - 6 pm) Sat (8 am - 12 pm) - Off Wed


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

- Excellent phone etiquette

- Excellent written and verbal communication skills

- Excellent attendance and punctuality

- Enjoy providing prompt and timely service to our clients

- Be extremely detail-orientated, efficient and possess superior written and verbal communication skills

- Must possess strong interpersonal skills

- Have compassion and empathy for customer situations and excellent listening skills.

- Have excellent customer service skills with the ability to build and maintain customer relationships

- Be energetic, self-motivated and quick-thinking

- Can work in team environment or independently while being flexible and open to

learning new experiences in a fast-paced changing environment

- Ability to read and comprehend normal instructions, correspondence and memos

- Must be able to organize and write correspondence and memos in a logical/methodical manner

- Ability to effectively present information to customers, clients and other employees of the organization

- Ability to apply common sense understanding to carry out detailed written or oral instructions

- Ability to deal with problems involving a few concrete variables in standardized situations

- Excellent computer skills required, including knowledge of various Microsoft Office programs

- Ability to handle difficult customers or situations

- Ability to work varied shifts.



Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

Group insurance options*

Service bonus plan

Holiday pay plan

Weekly electronic pay options

Online training campus that provides more than 3,000 free courses to help improve and develop skills

Exclusive online employee community

Employee assistance program available at no cost

Corporate discounts

Transportation Spending Accounts

*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-25 Expires: 2020-04-20

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Customer Service Representatives needed in North Austin

Kelly Services
Austin, TX 78703

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