1+ months

Customer Service Representatives

Kelly Services
Seattle, WA 98194
**Job Description**

Kelly Services is seeking 10 Customer Service Representatives for a client in Seattle.

9:30 am to 6 pm Monday thru Friday

Payrate: $18 per hour

Job Summary

The Customer Service Representative (CSR) assists customers with new-account enrollments, payments, inquiries, and toll bill-related questions over the phone. Additional responsibilities also include assisting with other special projects.

Essential Functions

Answers incoming calls and makes any necessary follow up outbound calls.

Knowledgeable in the processing of transactions in the system; receives, processes, and deposits payments; updates accounts as to their status; and opens new accounts.

Takes credit card payments over the phone for the accounts, noticed transactions, and new accounts.

Researches and resolves customer issues.

Processes and fills out multiple types of electronic forms.

Performs data entry.

Documents phone calls and actions in the database.

Receives and processes account update requests from inbound phone calls.

Troubleshoots situations accurately, quickly and efficiently for customers on the phone.

Helps other departments with their tasks when inbound call volume is low.

Maintains an above average attendance record.

Meets or exceeds productivity standards.

Completes daily task in compliance with established policies and procedures.

Typing minimum of 20 wpm

Excellent verbal communication skills

Detail oriented, ability to multi-task and highly organized

Ability to learn and operate a proprietary software program

Maintains regular and predictable attendance for assigned shifts.

Ability to meet or exceed productivity standards established

Office cubicle environment with low to moderate noise

Apply today

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-11 Expires: 2019-12-12

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Customer Service Representatives

Kelly Services
Seattle, WA 98194

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