19 days old

Customer Service Representatives

Kelly Services
St Louis, MO 63112
**Customer Service Representative /** **St. Louis, Missouri**

Kelly Services is currently seeking Customer Service/Utilization Management Representatives. Work from home opportunities.

Pay rate: **$17.00 - $20.00 per hour depending on experience.**

Long term, possible temp to hire opportunity

Hours: After hours shifts, cover week days Central time 4pm - 7am CST Mon - Thursday night Weekends 4pm - 7am CST Monday morning And cover holidays (rotating people) covering 24 hours of company holiday 12 hour shifts 4pm - 4am Or 7pm - 7am 8 or 10 hour shifts to total 36 hours (flexibility)

Responsibilities include:

+ **Responsible for coordinating cases for precertification and prior authorization reviews**

+ **Managing incoming calls or incoming post services claims work**

+ **Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests. Refers cases requiring clinical review to a Nurse reviewer**

+ **Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate**

+ **Responds to telephone and written inquiries from clients, providers and in-house departments**

+ **Conducts clinical screening process**

+ **Authorizes initial set of sessions to provider. Checks benefits for facility based treatment**

+ **Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner**

+ **Requires High school diploma/GED; 1+ year of customer service or call-center experience; proficient analytical, written and oral communication skills**

+ **Medical terminology training and experience in medical or insurance field preferred**

As a Kelly Services candidate you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group- rate insurance options available immediately upon hire*

Apply Today!

_*Available for purchase and administered by a designated third-party vendor_


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-11-13 Expires: 2020-12-14

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Customer Service Representatives

Kelly Services
St Louis, MO 63112

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