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18 days old

Customer Service Represntative

Kelly Services
New York, NY 10176
Customer Service Representative Whitestone, NY $20.00


Our client an American multinational health care services company, is looking fill a temp to perm Customer Service Representative role for their Whitestone, New York location.


The customer service representative is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.


**Qualifications:**


+ High school diploma

+ 2-4 years experience

+ Prior computer experience using Microsoft Office systems required

+ MS Excel


**What is expected of you and others at this level:**


+ Applies acquired job skills and company policies and procedures to complete standard tasks

+ Works on routine assignments that require basic problem resolution

+ Refers to policies and past practices for guidance

+ Receives general direction on standard work; receives detailed instruction on new assignments

+ Refers to policies and past practices for guidance

+ Receives general direction on standard work; receives detailed instruction on new assignments

+ Consults with supervisor or senior peers on complex and unusual problems


**Competencies:**


+ Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces

+ Ensures that customers have a positive experience; commits to meet or exceed customer expectations

+ Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success

+ Identifies opportunities to improve efficiency while providing flawless transactions, services and products

+ Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes


**Accountabilities in this role:**


+ Placing orders via phone/email/fax

+ Running customer reports

+ Working closely with the Distribution Center and Kinray Sale Representatives

+ Answer incoming phone calls from customers

+ Process customer order(s), ask appropriate information for billing purposes and follow up as necessary


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-24 Expires: 2021-04-29

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Customer Service Represntative

Kelly Services
New York, NY 10176

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