1+ months

Customer Service Reps Needed in NW San Antonio

Kelly Services
San Antonio, TX 78284
At **Kelly** , we believe in connecting people to work in ways that enrich their lives, and we are constantly striving to provide top talent with their next great career opportunity. Currently, we are looking for multiple Outbound CSRs for a project in the Medical Insurance industry.


+ Make outbound calls to insurance recipients and discuss plan options.

+ Promote positive customer relations with customers and coworkers.

+ Answer routine and non routine customer calls daily

+ Provide customer service to walk in customers including accepting payments.

+ Acquire a working knowledge of our database.

+ Communicate effectively with a variety of people across various levels both within and outside the organization.

+ Consistently meet established productivity, schedule adherence and quality standards.

+ Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs.

+ Provide information about products and services.

+ Maintain customer records by updating account information.

+ Follow communication procedures, guidelines and policies.

+ Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

+ Must follow all company rules and procedures.

+ Ability to deal with customers in a courteous, polite and professional manner at all times.

+ Respond to all web and email customer correspondence.

+ Process incoming customer CSC transactions Respond to customer voicemails

+ Provide support for customer service center as needed


+ Starting at $14.00/hour

+ Monday Saturday Calling Days

+ Shifts start 8 AM, 830 AM, 9 AM, 930 AM, Monday-Friday or Tuesday-Saturday (flexibility if a rep would want to work a five day schedule with Wednesday off or something similar.

+ 8.5 hour shifts (30 min. lunch)

MUST be located in or near San Antonio, TX


\#Mya-RPA_Generic Call Center 1 (No Location)

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-18 Expires: 2021-03-06

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Customer Service Reps Needed in NW San Antonio

Kelly Services
San Antonio, TX 78284

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