6 days old

Customer Service

Kelly Services
Rochester, NY 14651
Customer Service Representative

Summary: Processes all customer needs and requests by performing the following duties: 1. Enters RMA s and replacement orders 2. Answers phones, emails, and questions from customers 3. Quotes, procures credit application, and advises on our part numbers, terms, and conditions 4. Receives product orders, requests revisions as needed, places customer orders, and gives feedback on deliveries to customers 5. Requests and ships samples 6. Puts together and ships catalogues 7. Helps customers with account receivable follow up as needed 8. Responsible for MAC input 9. Sets up customer orders in the database and sends to finance for approval 10. Works with warehouse on late orders and hot orders 11. Follows up on partial orders 12. Works with accounting to get order shipping 13. Completes spreadsheets for customer s pull in push out orders 14. Fills in new customer setting forms, credit holds, and credit releases 15. Applies new item codes from ENG when needed 16. Responsible for sales analysis reports, outstanding customer order listings, and other customer related reports which must go to the Sales Manager

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer skills: To perform this job successfully, an individual should have knowledge of Microsoft Word, Microsoft Excel, internet software, and Microsoft Outlook.

Knowledge, Skills and other abilities: Ability to deal with a high volume of phone calls and emails

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-10-16 Expires: 2020-11-16

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Customer Service

Kelly Services
Rochester, NY 14651

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