15 days old

Customer Service / Sales Support

Kelly Services
Lisle, IL 60532
**Customer Service / Sales Support opening in Lisle**

**Role: Customer Service / Sales Support**

**Location: Lisle - on-site**

**Hours: 8a - 5p**

**Pay: $22 - $25/hr.**

**Duration: Contract to hire**

Interested? Apply now and send an updated resume to

POSITION OVERVIEW for the customer service / sales support opening

Works closely with all Performance Outcomes Coordinator for Customer Goal Achievement and provides day to day solutions for customer.


+ Customer Support Issues- respond to calls/emails to provide solutions on a timely basis or refer to appropriate department and follow-up on resolution.

+ Document customer interactions and solutions in Customer Journal or Message Center

+ Setup User Software Permissions for facility personnel.

+ Processes orders and changes for accounts based on level of Monitoring. Includes calling the Distributor to remove/add items on to POs.

+ Weekly Budget Emails- sent to accounts to identify budget available for a given time period- per customer classification.

+ Weekly/Monthly Financials sent to ownership per customer classification.

+ Quarterly Customer Support calls- review non- menu guides, Order Accuracy

+ Documenting when menus are shipped/confirmation calls are completed in the Menu

Transition Log.

+ Product Monitoring- customer calls for customers on Product Formulary with limited open categories ex: Misc.

+ Provide basic overview training to Customers

+ Maintains customer confidence and protects operations by keeping information confidential.

+ Attends meetings and required training sessions.

+ Performs administrative duties as assigned.

+ Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

+ Refer unresolved customer grievances to designated departments for further investigation.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and EXPERIENCE** an equivalent combination of education, training and experience will be considered.

+ Associates degree or equivalent preferred.

+ Customer service experience preferred or sales support role in the food industry preferred; or an equivalent combination of education and experience.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-06-13 Expires: 2022-07-14

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Customer Service / Sales Support

Kelly Services
Lisle, IL 60532

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