10 days old

Customer Service / Sales Support / Order Entry

Kelly Services
Downers Grove, IL 60515
Kelly Services currently has 2 openings for Customer Service positions in Downers Grove. Please review the details and send an updated resume to if interested

**Duration: Contract to hire**

**Pay Rate: $20 25/hr based on experience**

**Hours: Monday Friday, between 8am 6:00pm depending on position**

**Requirements for the Sales Support/ Customer Service position :**

+ A manufacturing background

+ **Order entry experience**

+ **SAP or similar ERP** **experience**

+ **Experience tracking customer orders**

+ A multi-tasker

+ Experience with call volume

+ Someone who enjoys research

+ The later position requires international shipping experience, the earlier position does not

**Responsibilities for the Sales Support/ Customer Service position :**

Identify, research and resolve customer problems using various tools such as business system, product literature, and internal resources.

+ Quote pricing and delivery for customers via phone, fax, e-mail and customer portals.

+ Facilitate customer orders and confirm delivery dates with Manufacturing or appropriate Distribution centers.

+ Coordinate logistical flow of items throughout company to fulfill customer requirements. This is accomplished with a high level of personal communication as well as inter-company sales and purchase orders

+ Contact customers to follow up on customer inquiries or to notify them of any planned resolutions to their concerns.

+ Monitor current, overdue and upcoming order delivery obligations to insure delivery requirements will be met to the customers satisfaction.

+ Build rapport and credibility among new customers, including traditional and non- traditional accounts.

+ Maintain close working relationship with outside sales personnel and ensure cohesive sales and customer support strategy.

+ Ensure customer satisfaction while maintaining company values, interests and margin targets

Key terms: customer service ; order entry ; sales support ; SAP


**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-09 Expires: 2022-06-09

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Customer Service / Sales Support / Order Entry

Kelly Services
Downers Grove, IL 60515

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