**Customer Service / Sales Support opening in Vernon Hills**


**Role: Customer Service / Sales Support**


**Direct hire**


**Salary: $50,000 - $52,000**


**Location: Onsite / Vernon Hills**


**Hours: 8:00a 5:00p**


**Job Duties for the Customer Service / Sales Support opening:**


Data Entry- process purchase orders from customer


Review and manages inventory level based on customer forecasts and customer usage trends to support customer


demands


Generate purchase orders to suppliers


Ensure order on time delivery per customers release schedule


Achieve inventory goals


Avoid overstock and stock outs


Identify current and potential product shortages, develop and execute recovery plans


Expedite order as required to meet customer demands


Consider how to optimize shelf-life and push out slow-moving inventory


Work with customers and sales rep. with customer spikes


Track vendor shipments and review vendor open order reports and late delivery reports


Promptly communicate both externally and internally regarding issues and statuses on inventory or ship dates


Provide Customer with requested shipping information (i.e. ASN, tracking numbers, packing list and invoice)


Coordinate NCR (non-conformance reports) with sales, quality assurance, vendors, and customers to arrange


return/rework/sort/replacement schedules


Direct customer to sales regarding price, revision changes or quality issues


Report directly to Customer Service Manager


**Qualifications Customer Service / Sales Support opening:**


**2+ years experience in Customer Service/ Sales support with similar responsibilities to above from a manufacturing company**


Experience in product planning and or has a supply chain background


Experience in process improvement initiatives


Good understanding of Supply Chain Metrics


Ability to communicate and present information clearly and professionally, both verbally and in writing


Proficiency in MS Office suite (Word, Excel, PowerPoint, and Outlook)


Key Terms: **Customer Service / Sales Support / Account Manager**


\#CB


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.