JobWatch

1+ months

Customer Service Specialist

Kelly Services
Avon, OH 44011
Looking to out your customer service skills to use?


Kelly Services is hiring for a Contract to hire opening in Avon, Ohio at Zephyr Solutions


Pay will Depend on Experience. Hours 8am-5pm M-F


**SUMMARY:** The Rapid Response Team Representative is a key member of the Operations team, and responsible for maintaining strong customer relationships. This role completes day-to-day activities for an assigned group of Zephyr customer accounts. This includes handling of internal and external customer orders, requests, and concerns. This position will spend a lot of time on the phone.


**ESSENTIAL RESPONSIBILITIES:**


+ Provide customer focused service to key accounts

+ Mange inquiries for order status and pricing issues

+ Respond to and manage customer orders in NetSuite

+ Communicate with supplier network to ensure order fulfillment

+ Work with distribution network on providing prompt delivery

+ Audit accounts and research discrepancies, resolve purchase order issues

+ Make outbound calls to our customers to drive empty tank pickup and other activities

+ Answer phone calls, support driver communication with stores and respond to inquiries

+ Respond to e-mails in a timely manner

+ Return phone calls in a timely manner

+ General clerical work as assigned

+ Develop and maintain good relations with customers and vendors

+ Oversee timely, customer-service focused resolution of customer and vendor inquiries

+ Maintains regular and punctual attendance

+ Complies with all company policies and procedures

+ Additional responsibilities as required; responsibilities may change, or new ones may be assigned at any time with or without notice


**SUPERVISORY RESPONSIBILITY**


None


**QUALIFICATIONS**


+ Minimum of 2 years customer prior service experience

+ Must be a self-starter and detail oriented

+ Good organizational skills

+ Must have a professional phone presence

+ Work well in a team environment

+ Must be able to multi-task and prioritize

+ Proficient in Microsoft Office Suite especially Excel

+ Ability to work in a fast-paced environment


High energy person with a positive attitude


Simply Apply online OR send resume to Joe at jose783@kellyservices.com


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-04-01 Expires: 2022-06-02

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Customer Service Specialist

Kelly Services
Avon, OH 44011

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